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Complaints

We do our best for you as a customer, but unfortunately it can always happen that something does not go as planned.
We advise you to first report complaints to us by emailing info@mooileer.nl.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/.

From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr.
If your complaint is not yet under consideration elsewhere, you are free to deposit your complaint via the European Union platform.


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DIRECT ADVICE? call 0031 (0)6 26 39 22 08                 Order before 10 pm, next day delivery *      Free shipping from € 50, -*      Keurmerk webwinkel

We continue to work!
The health and safety of our employees, customers and partners are paramount.
PostNL announces that due to increased volumes and adapted working methods, it is possible that there may be a delay in the delivery of the mail and parcels.
As far as we know, we do not experience much disturbance.

The virus cannot be transmitted by mail or packages.
From Monday, March 16, our delivery person signs for receipt after receiving permission from the recipient. We do this to minimize contact between people.
We ask you as the recipient for the last 3 digits of the ID and note them in the signature field.





Team High Tension Leatherwear